Most of the items on our site are in stock; if a product has a delivery time, it will be stated. If you have an order where one or more items are not in stock, your shipment will only be sent when all items are in stock. You will receive an email when your order is on its way. We aim to deliver your order within 3 business days. The shipping cost is SEK 39.

If your order exceeds SEK 450, we will deliver it free of charge. Smaller packages are delivered directly to your mailbox, larger ones to the nearest service point.

No payment fees apply.

If you wish to exchange/return an item, you can do so within 14 days of the product arriving at the pick-up point.

By law, you must contact us BEFORE returning an item - otherwise, the right of withdrawal does not apply.

The product must, of course, be in new condition when returned. For more details - see under the tab for exchanges and returns.

If the product is damaged or used, we will not refund the amount.
Please include your contact information so we know the item is from you.
If you paid via Klarna, we will return the money that way. If you paid by card, the money will be credited back to your credit card/account. SALE ITEMS AND SAMPLES ARE NOT EXCHANGEABLE!

Please include your contact information so we know the item is from you.

If you return an item WITHOUT contacting us beforehand, it will be considered an invalid return. You may then get your item back at an extra cost. Read more under the tab for exchanges and returns. If you choose to return the item, an administration fee of SEK 250 will apply.
Please note that you must always have received and enclosed your return note BEFORE sending the package to us. Without an enclosed return note, the exchange/return will not be approved.

COMPLAINTS

If you wish to complain about an item, a manufacturing defect, it must be done within a reasonable time after delivery. Contact us and we will try to help you. Read more under exchanges and returns.

ORDERED ITEMS

If a product is marked as an ordered item, it means that we do not have the product in stock and that we order it once we have received your order. Please note that there is NO open purchase or right of exchange for ordered items.

TRANSPORT DAMAGE

If you discover damage to the package before opening it, you should report it to the pick-up point where you collected your shipment. If you have already opened the shipment when you discover the damage, you should contact us immediately.

You can save on postage by photographing the damage and emailing us a picture instead.

UNCLAIMED PACKAGES

For packages that have not been claimed, Bybarb.se reserves the right to charge a fee of SEK 250 for the costs incurred by the handling. Unclaimed packages are generally not covered by the right of withdrawal.

PUL & GDPR

In connection with your order, you agree that Bybarb stores and uses your data. We do this to fulfill our commitments to you. We also document all communication we have with you via e-mail, in order to provide the service you expect from us. Bybarb will not disclose your personal data to third parties. According to the Personal Data Act and GDPR, you have the right, upon request, once a year, to receive information about the data we have registered about you. We reserve the right to use your e-mail for sending marketing and newsletters.

Delivery Terms

SHIPPING

Shipping is charged at SEK 39 per order. The customer is responsible for the cost of return shipping. If it is an exchange for a new product, ByBarb covers the shipping. Contact us at info@bybarb.se for exchanges, returns, or complaints.

ORDER CONFIRMATION/RECEIPT

Once you have completed your purchase, an order confirmation will be sent to your email. If you do not receive an order confirmation on the same day you placed your order, please contact us, as it may mean that you have entered the wrong email address. We will help you correct this. Also, check your spam folder - sometimes emails end up there.

POSTNORD

Your shipment will be sent with Postnord and delivered directly to your mailbox. If the package does not fit in the mailbox, it will be delivered to your door or in a bag on the outside of your mailbox. You will be notified when delivery to the door or in a bag on the mailbox has been completed. For bulky items, the package will be delivered to Postnord's nearest service point.

If you wish to have your delivery sent as registered mail, an additional cost of SEK 99 will apply - please contact us directly after placing your order at info@bybarb.se or call us at +46 739 443148.

Note:
The shipment must be collected from Postnord's service point no later than 14 days after notification. Unclaimed shipments will be charged a fee of SEK 250. Unclaimed packages are not covered by the right of withdrawal.
For invoice payments, delivery can only be made to the registered residential address.

DELIVERY TIMES

In-stock items are normally dispatched within 3 business days. Postnord usually delivers within 1-4 business days after your order, unless otherwise stated. Orders placed on Saturdays/holidays will be processed on the following working day.

PAYMENT METHODS

For payment via invoice, we cooperate with Klarna AB. When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and you always pay after you have received your order.

To shop against invoice, you must provide your personal identification number or organization number. A prerequisite for shopping against invoice is, among other things, that you are registered in the population register in Sweden and are over 18 years old. You must not have any payment remarks. All invoices from ByBarb have been transferred to Klarna AB.

A customary credit check is performed after personal data has been submitted at checkout; in some cases, this means a credit report is taken. A copy of the credit report will in that case be sent to your home.

The credit period is always at least 14 days from the invoice date. A reminder fee will be added in case of non-payment. If you have shopped for less than SEK 60, SEK 29.00 will be added, and if you have shopped for SEK 60 or more, SEK 60.00 will be added as a reminder fee. An overdue interest rate of 24.00% plus the applicable reference rate will also be added. If payment is not made thereafter, the claim may then be handed over for debt collection where additional collection costs may arise.

For card payments, Visa, MasterCard, and Maestro are accepted. Your payment card will be debited immediately.

General terms and conditions can be found here.

Standard European Consumer Credit Information can be found here.

We also offer payment by card via Paypal and direct payment with Swish to our corporate account 123 5301 536.

COMPLAINT

If you are not satisfied with your item and wish to complain about it - read more under exchanges & returns on how to proceed.

RIGHT OF WITHDRAWAL

If you purchase an item via mail order, you have, according to the Distance and Home Sales Act, a right of withdrawal that allows you to cancel the purchase within 14 days. The packaging must be unbroken. If it is a garment, the "important" tag must remain on the garment.

The right of withdrawal does not apply to sale items/samples.

Shipping from the customer to us is paid by the buyer, while shipping from us to the customer is paid by the seller. Include information about your order number, name and address, as well as email address.

Read more under exchanges & returns.

After the item has been returned and checked, the money will be refunded within 30 days. Postnord's fees such as shipping and cash on delivery fees are not refunded.

DISPUTE

In the event of a dispute, ByBarb will follow the recommendations of the National Board for Consumer Disputes.

OTHER

All prices are shown including 25% VAT. To order, you must be of legal age.

Orders outside the EU may be subject to additional charges/customs at your own expense.